Shipping & Delivery

DELIVERY

CryptoCoinShop will always strive to meet your delivery requirements; we use a wide range of respected courier services and can delivery to most locations without any problems.

The courier services we use are as follows –

  • DPD – We use this service for both UK and EU deliveries – Full tracking is available and for IT deliveries an *SMS along with an email with tracking is always supplied.
  • Royal Mail – We use Royal Mail services for both UK shipments and International Packages. This service can be selected by international customers whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low value UK packages.
  • FEDEX – This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.
  • UPS – As per FedEx this is a similar service and provides International customers with a speedy priority delivery service.
  • DHL – This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days.
  • Parcelforce –We use this service for international shipments to a number of countries.

All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working will only be processed on the next available working day. For example. A next working day (The IT only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on Tuesday. 

Please see the bottom of this page for all courier contact details

*A valid mobile phone number will need to be supplied for this facility

1 Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and on the phone.The parcel will be shipped to the delivery address specifically indicated on the form.

Note: We do not accept PO Box Addresses.

2 Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this caseit is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or CryptoCoinShop customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to CryptoCoinShop where a redelivery fee will be applicable.

3 Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or CryptoCoinShop and the delay extends too long we would expect the Customer to contact CryptoCoinShop in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

4 Loss of the parcel

Should such a situation arise, CryptoCoinShop is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for CryptoCoinShop to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the IT or starting from the date he or she received the shipment confirmation e-mail. beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

Should the parcel be declared as lost within the above mentioned time, CryptoCoinShop will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.

The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and CryptoCoinShop informs the Customer. In this case, and in accordance with the customer’s wishes, CryptoCoinShop can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

In the event of loss, CryptoCoinShop will send the customer a (P101) Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.

5 Receipt of parcel

When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by CryptoCoinShop. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to CryptoCoinShop can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise CryptoCoinShop would be unable to take any further action?

6 Exports/Customs

The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.
The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.

The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
CryptoCoinShop cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
CryptoCoinShop will ensure all documents that are required to be provided by CryptoCoinShop i.e. FCC Forms will be inclusive with applicable parcels as standard.

Shipping Information

Free Shipping Information

EU and Schengen Area – Free Standard Shipping valid on orders over €200+ .

All other International countries/regions – Free USPS Express International Shipping valid on orders over €250+ .

Free Shipping applies to merchandise only. Taxes, Duties for  oversized shipping charges do not count toward the Free Shipping total.

Shipping Costs

EU and Schengen Area -We’re happy to offer Free Standard Shipping on orders over €200! For EU and Schengen Area orders under €200 see shipping costs below. Orders may ship in multiple packages.

International Countries/Regions – Please see our International Shipping section below.

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 working hours to process. Your order will be shipped via Standard Shipping unless you select an alternative.

We ship orders to all IT, APO/FPO addresses as well as more than 100 other countries and regions around Europe. For more information, visit the international shipping page. Orders shipped to PO boxes cannot be expedited.

SHIPPING METHOD ESTIMATED DELIVERY TIME PRICE
Standard Shipping orders over €200 in EU and Schengen Area 5-8 business days FREE!
Standard Shipping orders under €200 in EU and Schengen Area 5-8 business days €15.00
Express Shipping* EU and Schengen Area 3-5 business days €25.00

If Standard Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link.

Express Shipping – Orders placed after 1 PM will not ship until the next business day. Orders shipped to PO boxes cannot be expedited.

 – Free Standard Shipping on orders over €250; Shipping times listed below.

  ESTIMATED DELIVERY TIME UNDER €250 OVER €250
Standard Shipping via USPS – Duties and taxes assessed by customs are the responsibility of the customer 5-10 business days €50 Flat Rate FREE!

 

  • Delivery will be made by your local postal service. Orders shipping to the following countries will ship via UK Postal Service International Priority Mail: Falkland Islands, Gibraltar, Greenland, Montenegro, Montserrat, Reunion, St. Helena, St. Pierre and Miquelon, Suriname

Currency

CryptoCoinShop prices can be displayed in a variety of currencies, but all orders will be transacted in Euro by your credit card company upon completion of your purchase, and then converted to your local currency. Non-Euro order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in Euro at the current exchange rate.

International Returns & Exchanges

International Countries and Regions – Mail items back to us at the address below using any trackable shipping method. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. Please allow up to 10 business days for your return to be processed once recieved. Your refund will be credited back in Euro at the current exchange rate.

We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service.

 

Shipping Locations

North America

United States / Canada / Mexico

Africa, Middle East, & India

Azerbaijan / Bahrain / Botswana / Egypt / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Saudi Arabia / Seychelles / South Africa / St. Helena / United Arab Emirates

Asia Pacific

Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China – Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam

Europe

Albania / Andorra / Belarus  / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Faero Islands / Gibralter / Greenland / Macedonia / Moldova / Monaco / Montenegro / Romania / Russian Federation / San Marino / Serbia  / St. Pierre and Miquelon / Turkey / Ukraine

Latin America & The Caribbean

Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Colombia / Costa Rica / Dominica / Dominican Republic / Ecuador / El Salvador / Falkland Islands / French Guyana / Grenada / Guadalupe / Guatemala / Guyana / Hondoras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands / Uruguay / Venezuela / Virgin Islands (British)

EU and Schengen area Shipping and Returns

If you’d like to ship to the EU and Schengen Area or return items placed on our site, please visit us at support@cryptocoin-shop.com